At Ohio Express Appliances, we are committed to safeguarding the privacy and security of our customers’ personal information. We believe in transparency and ensuring that our customers’ data is handled responsibly.

1. Information We Collect
We collect only the necessary personal information required to provide our services, including but not limited to:

  • Name
  • Phone number
  • Address

2. Use of Information
The information we collect is used solely for the purpose of:

  • Booking appointments
  • Providing repair updates
  • Notifying clients when a technician is on the way via SMS

3. SMS Communication
By providing your consent , you agree to receive SMS messages from Ohio Express Appliances regarding your appointments and service updates. These messages include:

  • Appointment confirmation and scheduling
  • Status updates on repairs
  • Notifications when a technician is en route

We will not send marketing or promotional SMS messages unless explicitly opted-in by the customer.

4. Opt-Out of SMS
You have the right to opt out of receiving SMS notifications at any time. To stop receiving SMS messages, simply reply “STOP” to any of our messages. Once you opt out, you will no longer receive SMS communications regarding your appointments or services. Please note that opting out of SMS notifications may impact our ability to keep you updated on appointment and service status.

5. Data Sharing
We do not share, sell, or distribute any SMS consents to third parties. Your data remains private and secure with Ohio Express Appliances.

6. Data Retention
We do not store or save our customers’ information beyond what is necessary to provide our services. Once an appointment is completed, your personal information is removed from our system.

7. Security
We take appropriate measures to protect your personal data against unauthorized access, alteration, or disclosure.

8. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page.

If you have any questions or concerns regarding our Privacy Policy or would like to opt out of SMS communications, please feel free to contact us.